Returns are accepted, if you are not happy with your artwork for any reason. Please contact me within three business days of receipt for return request and ship it back to me.
The artwork must be returned in its original condition within three days of delivery. All the shipping charges are the buyer’s responsibility for both ways. In other words, both the shipping charges of sending the artwork will be deducted and also the shipping charges of return of the artwork will be made by the buyer. All kinds of customs fees, brokerage fees, duties, taxes, etc. are also the buyer's responsibility for both ways. After receiving the artwork, refund for the price of the artwork will be provided.
Return shipments of paintings must be made via a TRACKABLE and SIGNATURE REQUIRED service. I will provide a refund as soon as the artwork is delivered.
I provide a full refund only if the item is damaged or if the wrong item is shipped due to my own mistake. Please DO NOT accept the package if it is damaged, claim a file and let it return to me. I am unable to provide a full refund, if the buyer signs and accepts the damaged package. Because if the recipient signs the delivery forms and takes the package, that means the shipping company has done its work and the package has been delivered safely. If the damaged package is not accepted by the recipient, the shipping company automatically covers the insurance and I can provide you a full refund.
No returns on custom/commission paintings.
NON-DELIVERABLE OR UNCLAIMED PACKAGES:
Please be sure that your address listed with PayPal is current and provide me with your phone number. If an item returns to me as non-deliverable or refused by the buyer (except the damage cases mentioned above), I will provide you a refund after all the shipping charges are deducted. If there is any additional costs billed to me, such as customs fees, brokerage fees, duties, taxes, they will be deducted as well. If you would like me to arrange second shipment, the buyer is still responsible for second shipping costs as well as the charges of the first attempt. I follow the same procedure if you do not accept and pay charges billed by the customs and the artwork returns to me.